The WOW seminar on immigrant women’s nutrition and health was a step in the right direction towards closing the gap between academic researchers and service providers.

Josephine Etowa
Associate Professor, School of Nursing, University of Ottawa
We are very pleased to have done the “Opportunity Cost of Not Investing in Interpretation” report – it is so important to have clarity on these challenges and…

Hindia Mohamoud, Director, OLIP
The Ottawa Chinese Community Service Centre is so happy to have joined the OLIP Health and Wellbeing Sector Table. It is clear that OLIP cares about immigrants and refugees and…

Wendy Tang, Ottawa Chinese Community Service Centre
The City of Ottawa will continue to play a lead role in the implementation of the Ottawa Immigration Strategy, just as we did in the founding of OLIP.

Steve Desroches
City Councillor and Deputy Mayor of Ottawa
The target beneficiary of the work of OLIP is the whole community. In this short period we have planted together important seeds for Ottawa’s development.   

Dick Stewart
OLIP Council Chair
My nomination is an indication that our hard work in building Canada is recognized. All we do is to serve the community in return for embracing us when we needed it.  

Mehdi Mahdavi
Ottawa Immigrant Entrepreneurship Awards Nominee
Our 2014 WOW workshop contributed significantly to building momentum on the issue of equity by connecting professionals who wouldn’t have met otherwise.

Yumi Kotani
Manager, Ottawa Equity Project
I was happy to see integration to Algonquin territory and indigenous culture related programming in 2014 WOW. Please continue to involve local Aboriginal organisations and…

Linda Manning
WOW 2014 participant, Senior Fellow, University of Ottawa
I’m really impressed with the level of energy and commitment around the Health and Wellbeing table and look forward to continuing collaboration between OLIP and OPH.

Marcela Tapia
Ottawa Public Health
Great to be part of 2014 WOW.  The Algonquin College indeed welcomed the World yesterday, with 150 immigrants attending from Iraq, Iran, Russia, China, Brazil and more!

Algonquin College
WOW 2014 Planning Committee

City of Ottawa Equity and Inclusion Lens

February 8, 2013 How to Replicate

Subject of Analysis

Diversity mainstreaming, Equity and integration, Inclusive workplace


Clara Freire, Lois Emburg, Suzanne Doerge

City of Ottawa Equity and Inclusion Lens: A Toolkit for Building a More Inclusive Ottawa

The Equity and Inclusion Lens (EI Lens) was developed through a partnership process between the City for All Women Initiative/Initiative: une ville pour toutes les femmes (CAWI-IVTF) and the City of Ottawa. The City initiated this partnership owing to the success of the earlier Gender Equality Lens created by CAWI-IVTF.  After the success of the Gender Equality Lens, the City felt it important to develop something to consider other groups at risk of exclusion.  The EI Lens is designed to help City of Ottawa staff understand and respond to the needs and aspirations of an increasingly diverse population; recognize and engage the skills, experience and knowledge of residents; create policies, programs and services that address systemic barriers; and attract, promote and retain a talented workforce. City staff are encouraged to use the EI Lens in their everyday work.

An extensive collaborative process was undertaken to develop the EI Lens and the eleven (11) Diversity Snapshots.  More than 150 community members were engaged in a collaborative process.  A Community Reference Group consisting of city staff, CAWI-IVTF members, community members, advisory committee members, social service agency representatives, and University of Ottawa and Carleton University representatives, was formed to inform the development process of the EI Lens User Guide and Diversity Snapshots.  This group met monthly to identify some of the challenges that specific populations encounter as well as assets that they bring to our community, provided support throughout the development of the Guide and Snapshots and will continue to support the implementation and evolution of the Lens.

The approach to development and content of the EI Lens

The Equity and Inclusion Lens includes a User’s Guide and 11 Diversity Snapshots, each focusing on one of 11 groups (see the list of all groups below) who risk exclusion, including immigrants and visible minorities. The Snapshots provide information about each group, such as who is included in the group, the contributions they make, the barriers they face, the Ottawa context, and relevant inclusion practices from other cities.

These Snapshots are intended to facilitate use of the EI Lens by City staff by offering practical and meaningful insight into the unique xperiences of each of the 11 groups.


  • The process of developing the Lens was very positive, and involved representatives of 11 target groups working together with City staff to develop a common document.
  • The process led to greater visibility of the presence of immigrant and racialized women in our community and of their contribution to civic engagement at the City of Ottawa.
  • Cities across the country have expressed interest in adapting the E I Lens for their own use.
  • The EI lens has informed the development of important municipal plans (i.e. Corporate Plan 2011-2014, Social Recreation Strategy, Cultural Renewal Plan, and the Older Adult Plan); a study of the impact of OC Transpo’s route changes and subsequent decision to pilot bus route enhancements; and the Mayor’s Senior Summit (2011) and Youth Summit (2012) .
  • The City of Ottawa won an award as one of Canada’s Best Diversity employers for 2012, crediting the E I Lens as a key contribution.

What’s happening now

  •  The EI Lens is being rolled out in departments across the City of Ottawa.  Training of City managers and staff is underway.
  • An evaluation, led by Carleton University and University of Ottawa, in partnership with the City of Ottawa and CAWI-IVTF, is assessing the effectiveness of the EI Lens training, E I Lens tools and implementation strategy, while identifying early signs of institutional impact.
  • Community representatives from the 11 target groups will be engaged to help inform the evaluation.
  • Based on this learning, the E I Lens tool and its implementation will be enhanced to increase effectiveness.