The research, engagement, and writing for this study were done by H. Jane Moloney, a Health Services & Policy Research Consultant. Funding for this study came from the Somerset West Community Health Centre. The Ottawa Local Immigration Partnership (OLIP) is funded by Immigration, Refugees and Citizenship Canada (IRCC). The views and opinions in this document are those of the author and study participants. They do not necessarily reflect those of OLIP.

This document provides an overview of the negative health and health system impacts of not providing professional language interpretation for clients with limited English or French proficiency when they utilize health services.