The City of Ottawa will continue to play a lead role in the implementation of the Ottawa Immigration Strategy, just as we did in the founding of OLIP.

Steve Desroches
City Councillor and Deputy Mayor of Ottawa
I was happy to see integration to Algonquin territory and indigenous culture related programming in 2014 WOW. Please continue to involve local Aboriginal organisations and…

Linda Manning
WOW 2014 participant, Senior Fellow, University of Ottawa
Canada has been shaped by people who came from all over the world to build this country. WOW offers a platform for us to celebrate this history and the future it will help…

Alex Munter, Chair of the OLIP Council and President and CEO of the Children’s Hospital of Eastern Ontario and Ottawa Children’s Treatment Centre
The Ottawa Chinese Community Service Centre is so happy to have joined the OLIP Health and Wellbeing Sector Table. It is clear that OLIP cares about immigrants and refugees and…

Wendy Tang, Ottawa Chinese Community Service Centre
The WOW seminar on immigrant women’s nutrition and health was a step in the right direction towards closing the gap between academic researchers and service providers.

Josephine Etowa
Associate Professor, School of Nursing, University of Ottawa
The OLIP Council is committed to leadership.  In only a few years, we have a common vision and priorities, and are up to the task of implementing the Ottawa Immigration Strategy.

Salimatou Diallo
OLIP Council Vice Chair, Assemblée de la francophonie de l'Ontario
The work and expertise that OLIP brings to our community is so important as it helps us to build bridges and break down silos.  I look forward to our continued work together. 

Jim Watson, Mayor of Ottawa
In our city’s history, immigrants have always played an important role. They build our economic prosperity, diversify our culture, contribute to our social vitality.

Jim Watson
Mayor of Ottawa
OLIP helps to unite and share scarce resources for greater impact by working together in the field of student education.

Walter Piovesan
Associate Director of Education, Ottawa Carleton District School Board
I’m really impressed with the level of energy and commitment around the Health and Wellbeing table and look forward to continuing collaboration between OLIP and OPH.

Marcela Tapia
Ottawa Public Health

Equitable Service Planning & Delivery: A NEW Toolkit

July 12, 2023

This new toolkit is designed to assist service provider organizations to plan and deliver services that are relevant and accessible to immigrants and racialized populations.  The Equitable Service Planning & Delivery Toolkit was commissioned by OLIP, developped by QuakeLab with extensive input from the members of the Equity Ottawa Partnership and funded by the Ontario Ministry of Citizenship and Multiculturalism.  

The Toolkit is comprised of 7 tools addressing different aspects of service planning and delivery, from the upstream issue of determining need, effective and sustainable community engagement, recruiting teams, targeting services with data and evidence, and assessment to ensure sustainable progress and healthy workplace.  Below are links to – and short descriptions of – the individual comprising the Toolkit.

  1. Who is this Service for?
    This tool aims to ensure that intentional equity practices are embedded from the start of the service planning process through problem identification and scoping to ensure the service initiative is meeting the needs of the community from the outset.
  2. Community Engagement Framework
    A framework to allow organizations to build better relationships of trust with the community to achieve sustainable positive outcomes and impact.
  3. Data & Evidence: How to Collect data and What to Do With it
    This guide is designed to provide organizations within Equity Ottawa’s CoP with a primer on anti-racist and equity-informed data collection, and a reference for ethical data practices when handling data sets, especially from equity-deserving communities.
  4. Inclusive Recruitment Guide
    A guide to inclusive, equitable and accessible recruitment processes that are beneficial to organizations and to applicants.
  5. Should You Provide Training?
    This tool is intended to help organization map how to embed equity and anti-racism work into strategic operations and DEI planning that directly impact their service delivery and avoids “training for training’s sake”.
  6. Responding to Pushback 
    This tool is designed to help organizations to respond to pushback that may arise in response to transformational shifts towards equity and anti-racism.
  1. Build Better Teams: A Role Assessment Tool
    This tool helps organizations avoid burnout of staff teams. This assessment tool provides guidance for organizations to ensure that their teams are cared for and engaged in sustainable work while undertaking the often difficult and challenging work of anti-racism and advancing equity.