Serving Customers Over the Telephone Who Have Language Barriers
August 27, 2018 at 10:00am until 12:00pm
Online
iCal / Google Calendar (.ics)
What we’ll cover in this event…
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How to Speak and What to Say
Learn strategies for speaking clearly and choosing the most easily understood words. Receive tips for spelling letters and reading numbers over the phone. -
Is it a Language Barrier or a Strong Accent? Learn how you determine the difference and how you should respond. A guide for understanding various distorted pronunciation patterns.
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How can you calm a distressed caller?3 simple words which make a world of difference to callers who may be in crisis or anxious.