Serving Customers Over the Telephone Who Have Language Barriers

What we’ll cover in this event…

• How to Speak and What to Say
  Learn strategies for speaking clearly and choosing the most easily understood words. Receive tips for spelling letters and reading numbers over the phone. 

• Is it a Language Barrier or a Strong Accent? Learn how you determine the difference and how you should respond. A guide for ​​​​​​​understanding various distorted pronunciation patterns.

• How can you calm a distressed caller?3 simple words which make a world of difference to callers who may be in crisis or anxious.